Cancellation & Refund Policy
Effective Date: November 2026 • Applicable across Traxy Web & Android Apps
Important Summary: 2-Hour Strict Zero-Usage Policy
Because dedicated AI compute power and GPU reasoning servers are provisioned in real-time upon checkout, refunds are eligible strictly within 2 hours of payment and only if zero questions or tokens have been used from the purchased plan.
1. Subscription Cancellation
You may cancel your active subscription renewal at any time directly through your Traxy account settings or by contacting support.
- Access Retention: Upon cancellation, you will continue to enjoy uninterrupted access to your active plan's features and limits until the end of your prepaid billing period (30 days for monthly plans, 365 days for annual plans).
- No Future Charges: Once canceled, no subsequent recurring charges will be deducted from your payment source.
2. Strict Refund Eligibility Conditions
To qualify for a refund on any digital subscription purchase, all of the following conditions must be strictly satisfied:
Condition 1: Within 2 Hours of Transaction
Your refund request must be received by our team within strictly 2 hours of the exact payment timestamp generated by Razorpay. Requests received after the 2-hour window are ineligible.
Condition 2: Zero Plan Quota Consumed (Unused Limit)
The newly purchased subscription's quota must be completely untouched — 0 questions asked, 0 document/photo OCR scans performed, and 0 tokens consumed under the paid plan. If even one question or feature has been utilized, compute expenses are incurred and the purchase becomes 100% non-refundable.
Condition 3: Duplicate or Technical Billing Glitches
If an amount was deducted twice due to a network drop or gateway timeout, or if funds were debited without your subscription plan being activated, 100% of the duplicate or unfulfilled payment is refunded immediately upon verification.
3. Non-Refundable Scenarios
- Any refund request submitted more than 2 hours after transaction completion.
- Accounts that have utilized any portion of their paid daily message limit, photo solver, or reasoning tokens.
- Accounts suspended, blacklisted, or terminated due to violation of our Terms of Service (e.g. automated scraping, abusive prompts, or shared credentials).
- Partial refunds for unused days remaining in a billing cycle after the 2-hour window.
4. How to Request a Refund (Step-by-Step)
If your request fulfills the 2-hour window and zero-usage criteria, please follow these steps:
- Send an email with the subject line “Urgent Refund Request - Within 2 Hours” to support@kanojiyadeveloper.online or kanojiya2011yogesh@gmail.com.
- Include your Registered Account Email, Razorpay Payment ID (e.g.
pay_...), and reason for refund. - Our billing team will inspect the server audit ledger to verify that the request was made within 2 hours and 0 quota was consumed.
- Settlement Timeline: Upon approval, the full transaction amount will be refunded directly back to your original payment method (UPI, Debit Card, Credit Card, or Net Banking) within 5 to 7 business days as per banking and Razorpay settlement cycles.
Have Questions About Billing?
Our compliance and billing support team is here to help you resolve any payment discrepancies promptly.